support

Managed IT & help desk

Computers, printers, networks: everyday IT problems sorted remotely or at your office.

What's included

We connect remotely and respond quickly to requests, within the times agreed in the SLA.

If a problem can't be fixed remotely, one of our engineers comes to your office.

Regular checks and cleaning of devices, virus scans and software updates.

Getting a new hire's computer, company email and access permissions ready.

OUR PROCESS

Each step, from the first meeting to the day-to-day running of your systems.

Step 01
Discovery & analysis
In the first meetings we learn how your processes work today and pin down the problem and the goals together.
Step 02
Design & planning
We settle the architecture, the technologies and the work plan: what gets done, in what order and when.
Step 03
Build
The software is written, the cloud environment set up and the servers configured, and all the parts are joined into one system.
Step 04
Run & Support
We take the system live. Monitoring runs 24/7, and the help desk handles requests from users.

support

A review of your current IT systems that points out unnecessary costs and risks, with a plan for the next steps.

Whether you need a new product, more secure cloud infrastructure or help desk support, write to us.